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              A leading provider of payment kiosks, payphones and solutions

              Contact us

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              Guanri Intelligent Queuing System

              date: 2015-05-11

              1.Company Profile

              Shenzhen Guanri Telecom-Tech Co., Ltd. isa leading Chinese provider specialized in self-service payment kiosks, queuing machines,payphones, and customized end-to-end solutions for various applications, whichimprove customers’ productivity, profitability and operation.


              Guanri has accumulated much successfulexperience in communication technologies. We are the only Chinese enterprisethat has successfully realized both product export and cooperative operationwith foreign companies.


              With deep understanding of communicationtechnologies and strong capability in software customization, we have developedvarious solutions involving management systems and payment terminals for manyfields such as insurance, tax administration, logistics, manufacturing, hotelsand utilities.


              Sticking to self-development andtechnological innovation, we have built a team with rich experience in R&Dand attained many independent intellectual property rights in relevant fields.


              Certified by the ISO9001 and ISO14001,Guanri has a high-efficiency QC system for manufacturing, after-sales serviceand business management.


              The products and customized solutions ofGuanri have been sold to more than 300 cities in Chinaand over 50 countries in Southeast Asia, Middle East,Africa, South America and Europe.


              To provide customers with qualityproducts, fast technical support and satisfactory after-sales service, we haveset up more than ten subsidiaries and representative offices in Thailand, Malaysia,Indonesia, Iran, Peru,Mexico,and so on.


              Guanri is always ready to use its advancedcommunication technologies to help customers achieve more cost-effectivebusiness.


              Share our experience and enjoyyour success!

              2.System Overview

              Guanri queuing systems feature simple operationand flexible configuration, changing the longtime tradition that queuingmachines are basically configured by technicians.


              With an intelligent and modular design, Guanriqueuing systems allow plug and play of various external devices.


              Guanri queuing systems have the following mainfunctions.

              (1) Man-machine interaction via the buttons or touch screen of aqueuing machine

              (2) Display the number of queuing people and approximate waitingtime on a ticket or the screen of a queuing machine

              (3) Support shift of queue numbers among windows under variousservice categories

              (4) Set priorities to serving customers in time at windows undervarious business categories

              (5) Support login to and logout from the queuing system

              (6) Support selection of service windows by customers

              (7) Support acquisition of customer information via a cardreader to group customers under various categories and to queue up by presetrules

              (8)  Support modules controlling via a PC and remote monitoringvia the Internet

              (9)  Support prompt for paper refill for large or crowded businessareas

              (10)Provide open interfaces for high extensibility

              (11)Support wireless remote control

              (12)Support statistics of processing durations per counter, i.e.the average duration, longest duration, shortest duration, maximum call timesand average call times, etc.

              (13)Support data aggregationby business, i.e. the number of customers, number of processed/unprocessed/ cancelledtransactions, waiting time, processing time and call times, etc.

              (14)Support statistics query by year, month, day, any number ofdays, or any period of today

              (15)Support queuing management of multiple businesses

              (16)Support filtration, output and upload of data inconfigurable formats

              (17)Support tickets of configurable printing length and editablecontent (i.e. the company name, logo, business name, queuingnumber, queuing time, courtesy expressions and advertising slogan, etc.)

              (18)Support setting copies of printed tickets(i.e. one or two counterparts per ticket)

              (19)Support 255 service windows under one queuing machine and automaticnumbering up to 4 digits

              (20)Support number calling with the flickering main/counterscreen and a voice prompt

              (21)Support scrolling text display on the main/counter screenand multi-lingual GUIs

              (22)Support various voice prompts, for example, recalling the current/previousnumber and calling any number

              (23)Support interconnection of multiple queuing machines tomanage customer flows at different inlets and dispensing unique queuing numbers

              (24)Support the activation of the management software viashortcut keys to print statistics

              (25)Support networking management and access to theInternet   

              3.Business Flow

              Business Flowchart

              Operation Diagram of Queuing Machine

              4.System Solution

              Guanri queuing systems adopt a wireless schemeas shown in the following figure. With simple installation and rich functions, thesystem can be put into service simply when connected to power supply, and thesoftware can be preset as required.

              A queuing system is consisted of one ormore queuing machines, a main screen, counter screens, callpads and a ceilingspeaker, which are listed in the table below.






              Queuing machine


              Optional model


              Main screen


              Optional quantity


              Counter screen


              Subject to quantity of counters




              Subject to quantity of counters


              Customer Evaluation Device




              Ceiling speaker




              The system can be used together with customerevaluation devices if necessary.

              5.Specifications of System Components

              5.1.Queuing Machine


              • Print tickets through screen touching, support queuingnumbers 1 to 9999
              • Support up to 255 queuing machines, 255 counter screens and99 callpads
              • Support more than 100 businesses, and increase and decreasein business queues
              • Support interconnection of more than 10 queuing machines todispense queuing numbers
              • Support prompting wait information in multiple waiting areaswith different vocal and textual prompts  
              • Support user-defined images and information on GUIs
              • Support user-defined icons for different businesses
              • Support setting the number of in-queue customers for everybusiness in a self-defined format
              • Support setting work hours and pause hours of each categoryof business
              • Support increasing and decreasing system operators andmodifying login IDs
              • Support user-defined voice messages
              • Support setting business categories
              • Support setting priorities for business queues
              • Support user-defined ticket content, including the text, fonts,patterns, business name, time format, etc.
              • Support user-defined background music
              • Support installing monitoring software for emergencyresponse
              • Support HD plasma displays, large LED screens and videowalls
              • Support customer evaluation devices and short messages ofqueuing information

              Specifications of Queuing Machine



              Industrial computer

              CPU: Intel Atom dual-core CPU, 1.6G or above;

              hard disk: 40G or above;

              memory: 1G or above

              Operating system

              Windows 2000/NT/XP

              Range of display

              Number of queuing people: 000-999;

              queuing number: A001-A999;

              number of business categories: unlimited

              Selection of component address

              Input and modify via software


              Model: Epson high-speed thermal printer;

              paper width: 80mm;

              diameter of roll paper: 60mm

              Operating environment

              Temperature: -20°C ~ 45°C;

              relative humidity: < 80%

              Storage environment

              Temperature: -40°C ~ 70°C

              relative humidity: < 90%

              Power supply

              AC 220V±10%, 50MHz

              Continuous operating time

              > 500 hrs


              About 35 kgs

              Dimension (L × W × H)

              458 mm × 300 mm × 1430 mm

              Specifications of Infrared Screen





              Means of communication


              Interpolated resolution

              4096 × 4096 pixel

              Linear error

              1.5 mm

              Response rate

              < 16 ms


              Anti-vandalism, wear protection, maintenance free, long lifespan, high transmittance of light


              Original ADI chip from U.S.

              Input method

              Touch using fingers, fingers in gloves or other induction mediums opaque to light

              Touch times


              Touch activation force

              No pressure needed

              Minimum diameter of touching object

              8 mm

              Surface durability

              Hardness equal to that of glass;

              Mohs’ scale of hardness: Grade 7

              Light transmittance

              ≥92%, up to 100% (without glass)

              Operating Temperature

              -20°C ~ 70°C

              Storage temperature

              -40°C ~ 85°C

              Operating humidity

              90% RH under 40°C (non-condensing)


              0 m ~ 3000 m


              > 6 years

              Operating voltage

              +4.75V DC ~ +5.25V DC;

              typical value: + 5V DC

              Power supply

              PS/2 interface;

              maximum ripple: 200mV rms


              < 1 W

              Operating current

              < 200 mA

              Specifications of LCD Screen




              Samsung KY industrial LCD



              Dot spacing

              0.297 mm

              Dynamic contrast


              Maximum resolution

              17’’: 1280 × 1024 pixel


              280 cd/m2

              Response time

              5 ms

              Aspect Ratio

              4:3, 16:9 (optional)

              Horizontal viewing angle


              Vertical viewing angle


              Highest color resolution


              Power consumption


              Specifications of Printer





              Printing method

              Thermal line printing

              Dots per word

              9 x 17, 12 x 14 (optional)

              Number of lines

              56, 42 (optional)

              Font size (w x h)

              0.99 mm x 2.4 mm, 1.41 mm x 3.39 mm (optional)

              Character set

              95 alphanumeric characters,

              32 international standard characters,

              128 x 7 graphic characters

              Number of characters per inch

              20CPI, 15CPI (optional)

              Highest printing speed

              120 mm/second (28.4LPS.1/6’’ paper feeding)

              Data buffer

              4K/ 45K bytes


              Two-way parallel interface

              5.2.Main Screen

              Specifications of Main Screen

              5.3.Counter Screen

              Specificationsof Counter Screen


              The above LED screens allsupport red color or dual colors, wireless transmission, and a user-definedquantity of words.

              The common specificationsof main screens and counter screens are shown as below. 



              Dot diameter

              5 mm, 3.75 mm (optional)

              Dot spacing

              7.62mm, 4.75mm (optional)


              Red 256

              Dots per unit board

              16 × 16 dots

              Refresh frequency

              > 60 frames/second

              Power supply

              AC220V, DC 5V 2A

              Visual angle


              Power consumption


              Ambient temperature

              -20°C ~ +65°C

              Ambient humidity

              5% ~ 95%


              > 10,000 hours

              Communication distance

              ≤ 100m (no obstacles)


              > 200,000 hours


              The callpad realizescalling next number, recalling, calling a specific number, pause, backspace,evaluation and other extended functions as required.

              Specifications of Callpad





              Number of keys



              Dot matrix LCD

              Character size


              Queuing number

              4 digits (e.g., A088)

              Number of in-queue customers

              3 digits (e.g., 188)

              Component address

              Input via numeric keypad (e.g., 008)


              133 mm × 85 mm × 27 mm



              5.5.Customer Evaluation Device

              Customer evaluationdevices can be used in a queuing system. With a brand-new design, the device isbeautiful and elegant in appearance.


              Main Functions:

              • Four buttons corresponding to four evaluation grades (i.e. “verysatisfied”, “satisfied”, “average” and “unsatisfied”)
              • Automatic generation of reports as reference for service improvement
              • Connected with a server via USB or 485protocol to be an independent evaluation system
              • Connected with computers via USB or 485 protocol to be apart of a queuing system


              Business Flow:

              The customer finishesbusiness processing. à The teller presses “End”.à A voice prompts that ”dearcustomer, your business is finished, please evaluate.” à The customer presses an evaluation button. à A voice prompts that “evaluation is successful, thank you!”

              Specificationsof Callpad







              Operating temperature

              0°C ~45°C

              Operating humidity

              20% ~ 85%

              Dimension (mm)

              105 x 115 x 145

              5.6.Electrical Specifications


              Input Voltage

              Input Power

              Queuing machine


              < 200W

              Main screen


              < 75W

              Counter screen


              < 15W



              < 1W

              Passive speaker


              < 10W

              Active speaker


              < 30W

              6.System Software

              For easy operation andconfiguration, window-based interfaces are applied to the system software.

              The software has thefollowing main functions:

              • The interfaces of the queuing machine are customizable. Witha visual design, the icons can be moved to wanted places through dragging. Thenumber of the waiting people in every queue can be displayed, and the sizes,fonts and colors of words are configurable. The default interface is shown asbelow.

              • Queues can be added or deleted as needed.
              • Support setting business priorities and calling numbers ofbusinesses of the same priority in chronological order.
              • Define rules of numbers dispensing using customers’ magneticstripe cards and dispense numbers through swiping cards.
              • Support short message service.
              • Support visualized editing of ticket content (e.g. logo,word size, time, etc.) and position. Refer to the following figure.  

              • Support setting weekly and daily work hours for eachcategory of business. For example, set Saturday, Sunday and noon as the restperiods for a business, then the system will not dispense numbers for thisbusiness, the icon of this business on the GUI will turn grey, and tickets forthis business will not be printed.
              • Support setting information (for example, tips) to be displayedon the LED screens in idle state, and setting the display interval.
              • Support adding text display (e.g. tips, businessadvertisements) to the GUIs of the queuing machine.
              • Support automatic transfer of queuing numbers among queues.For example, if a customer needs to fill a form at Window 1 and then receive acertificate at Window 3 to finish processing one business, simply set a “BusinessFlow” and the ticket may flow through the windows as defined. An example is givenin the figure below.

              • Support seamless connection of the queuing system and thecustomer evaluation system to realize remote monitoring and on-demand query ofdata via network.
              • Support login to (and logout from) the system and query oflogin IDs to realize login at one counter using different IDs at different time.
              • Support independent and different prompts (both textual andvocal) in different waiting areas.
              • Support 99 inter-connected queuing machines to dispensenon-repeated numbers.
              • Provide concise operation instructions and trouble shooting information.
              • Cleanup of ticket data facilitates database maintenance.Refer to the following figure.

              7.Customer Service

              By adhering to the tenet of “quality first, customersfirst and service first”, Guanri is continuously striving for innovation andimprovement to provide customers with high-quality service. Guanri ensures toprovide customers with all-round service as below.

              In before-sales stage, Guanri gives technicalpresentations covering product characteristics, installation, operation andmaintenance. Meanwhile, for any questions related to the products, customersmay call the service hotline (00)86-755-26548583.

              All products are backed with standard one-year limitedwarranty starting from the acceptance of the project. During this period, failurescaused by the technical problems of the system and other non-human factorsshall be handled by Guanri free of charge. After this period, customers may furthersign a maintenance agreement with Guanri.

              The detailed maintenance measures are stated as follows.

              (1) Create files of installation, daily maintenance and repairto record the operation and maintenance of the products.

              (2) Pay regular return visits to customers to solve problems occurringwhile using the products.

              (3) Assign specific technicians to coordinate after-salesservice.

              (4) Provide spare hardware components. To ensure continuousoperation of the products, failed components are firstly replaced and thenrepaired.

              (5) Train about two trainees as system maintainers to befamiliar with system operation and on software maintenance.

              Help with the supply of consumables.

              8.Our Customers

              The followings are some of our major customers.


              Industrial and Commercial Bank of ChinaNanchang MunicipalBranch

              China Construction Bank Fujian Branch

              Industrial and Commercial Bank of China Gutian Branch

              Bank of ChinaHaikou Branch

              Bank of Communications HaikouBranch

              Bank of ChinaInner Mongolia Branch

              China Construction Bank Ningde Branch

              Agricultural Bank ofChina Ningde Branch

              Industrial and Commercial Bank of China Shenzhen Branch

              Pudong Development BankShenzhen Branch

              China Minsheng Banking Corporation Shenzhen Branch

              Guangdong Development Bank Shenzhen Branch

              Shenzhen Development Bank

              Government Departments

              Shenzhen Notary Public Office

              Health and Family Planning Commission of Shenzhen Municipality

              Tong Le Port, Shenzhen Customs District, People’s Republic ofChina

              Shekou Sub-office, Shenzhen Provincial Office, StateAdministration of Taxation

              Yantian Sub-office, Shenzhen Provincial Office, StateAdministration of Taxation

              Water Resources Bureau of Shenzhen Municipality

              Shenzhen Municipal Public Security Bureau

              Panzhihua Municipal Public Security Bureau


              Shantou branch, China Telecom Guangdong

              Zhanjiang branch, China Telecom Guangdong

              Jiangmen branch, China Telecom Guangdong

              Qingyuan branch, China Mobile Guangdong

              China Telecom Business Hall, Shenzhen High-Tech Industrial Park


              Transport Commission of Nanchang Municipality

              Car Quota Management Office of Nanchang Municipality

              Traffic EmergencyCommand Centerof Nanchang Municipality


              Shenzhen TCM Hospital

              Shenzhen Women’s and Children’s Hospital

              Shenzhen Second People's Hospital

              Nanshan People's Hospital of Shenzhen City

              Shenzhen Friendship Hotel

              Shenzhen Eastlake Hospital

              Guangzhou Hengsheng Hospital


              Nanchang Customs District, People’s Republic of China

              Nikon Maintenance Center, Shenzhen

              Sony Maintenance Center, Shenzhen

              Inner Mongolia Branch, China Life Insurance Company Limited

              Samples of Application


              ShenzhenGuanri Telecom-Tech Co., Ltd.

              Add.: 3/F, Building R3-B, High-Tech Industrial Park,Nanshan District, Shenzhen, Guangdong Province, China

              Zip: 518057

              Tel. (Switchboard): 86-755-26520688


              Fax: 86-755-26520885

              E-mail: grsales5@guanri.com.cn

              Website: www.nvvjj.com